We take pride in our skilled workforce, integrated technology, innovative recruiting, quality training processes and efficient program delivery. We provide bilingual, English and Spanish, services for customer care, sales, finance and accounting, backoffice operations and technical support. At IDEATION BPO we offer geographic diversity, multi-language programs, integrated multi-channel services, solid IT infrastructure and a strong focus on customer service.
Our purpose is to become a global leader in Business Process Outsourcing Solutions. We are guided by our principles of Excellence in Customer Service, Integrity in Our Actions and Passion for Growth and Innovation. As a result, we will
contribute to the success of our clients, our people and the communities in which we live and work.
In 2007, with the support of the National Program for Competitiveness (PRONACOM) and the Guatemalan Exporters Association, leaders of the BPO industry in Guatemala founded the Contact Center and BPO cluster. The purpose of this cluster is to promote training, set industry standards and strengthen the region’s human capital with English knowledge.
The Call Center Alliance was founded at the end of 2009 by the leading call centers in the country, AMCHAM and PROESA (Salvadoran Agency for Investment Promotion). The call centers associated employ over 75% of the agents in the Salvadoran BPO industry.