IDEATION BPO understands that companies are all about people and the relationship between people, we revolve around continuously improving the experience of our clients and creating that bond that makes an impact on how we do business. IDEATION BPO culture is based on helping others and we bring this philosophy to each call, email, chat or text message we deliver.
Our Technical Support Practice handles a full range of types of calls. IDEATION BPO agents focus on first call resolution, while meeting quality and customer satisfaction goals. Our approach is to teach our Customers not only how to solve their problems, but to make them better and experienced users.
Our Sales initiates have been based with our Six Sigma philosophy in order to improve our performance. Our agents handle millions of sales calls each year – directly contributing to our clients’ revenue streams. We have an excellent track record for meeting Average Order Values, Conversion Targets and Close Rates.
We provide many off-line activities designed to help clients streamline their customer administration needs.