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SERVICES

Customer Care

IDEATION BPO understands that companies are all about people and the relationship between people, we revolve around continuously improving the experience of our clients and creating that bond that makes an impact on how we do business. IDEATION BPO culture is based on helping others and we bring this philosophy to each call, email, chat or text message we deliver.

Customer care support services include:

  • Services support
  • General inquiries
  • Account activation status
  • Applications/order processing
  • Billing inquiries
  • Change of address
  • Delivery status
  • Disputes handling
  • Payment processing
  • Product information
  • Reservations
  • Returns

Technical Support

Our Technical Support Practice handles a full range of types of calls. IDEATION BPO agents focus on first call resolution, while meeting quality and customer satisfaction goals. Our approach is to teach our Customers not only how to solve their problems, but to make them better and experienced users.

Technical support services include:

  • Hardware warranty support
  • Troubleshooting support
  • Installation/removal
  • Operating system installation and functional support
  • Parts replacement
  • Program compatibility
  • Repair/contract services extension processing
  • Network administration
  • Database management
  • Internet and broadband support
  • Mobile devices support

Sales

Our Sales initiates have been based with our Six Sigma philosophy in order to improve our performance. Our agents handle millions of sales calls each year – directly contributing to our clients’ revenue streams. We have an excellent track record for meeting Average Order Values, Conversion Targets and Close Rates.

Our sales support services include:

  • Pre-chat sales programs
  • Customer acquisition programs
  • On boarding / Welcome programs
  • Customer retention programs
  • Win-back and loyalty programs
  • Inbound sales and outbound sales
  • Cross-selling and Up-selling

BackOffice Administration

We provide many off-line activities designed to help clients streamline their customer administration needs.

Technical support services include:

  • Order processing
  • Account maintenance
  • Enrollment processing
  • Plan switches
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